To ensure a smooth and fair resolution for any claims regarding damaged, defective, or missing items, we kindly request all customers to record a clear unboxing video at the time of opening their package.
Important Guidelines:
- The video must start before opening the package and clearly show the shipping label, product, and any visible issues.
- Claims without an unboxing video will not be eligible for a replacement or refund.
- This helps us process your claim faster and also supports our quality control efforts.
We appreciate your understanding and cooperation! 🙏
